Understanding Cancellation Fee
Cancellations can be frustrating for you and our service providers(rescuer) alike.
Therefore, in order to ensure that our service providers are fairly compensated for their time & expense when committing to a service, we have ensured that a cancellation fee is in place. Your booking fee will be considered as the cancellation fee under the below mentioned circumstances.
When will a cancellation fee be charged?
If you cancel within 5 minutes of booking, no cancellation fee will be charged.
However, cancellation fee will becharged on account of
- Cancellation after 5minutes of booking
- Cancellation fee due to no show
You will be charged a cancellation fee in case of a no-show/not available at breakdown location or when you fail to meet your RESCUER within 5minutes of the arrival of your RESCUER at the breakdown location.
What can you do if you were charged a cancellation fee unfairly ?
Raise a request -
You could connect with us via whatsapp on 9538869606 / email us at cancellations@getrescued.in or call us at 9986500500 if you feel that you have been charged a cancellation fee unfairly and due to factors beyond your control like the RESCUER cancelling the service or if you’re unable to connect to the RESCUER, or there is an in ordinate delay in receiving the service. We will respond to your queries within 48hours.
To avoid cancelling your service request, please ensure before requesting
- Your breakdown location is correct
While sharing your location with us, always double-check your location on the map before hitting the ‘share’ button. Pinning your location properly will save time for both – you and your rescuer.
- You require assistance at the mentioned time
We are a professional RSA & Towing Assistance Provider. With over 10 years of assisting commuters on road with their breakdowns, we will get you moving! Please do not request help from multiple providers since this creates confusion & disputes when multiple service providers reach the breakdown location. With Average ETAs as low as 25 mins, your OEM trained professional RESCUER is eager to assist you.
#105, Raheja Plaza, Richmond Road, Bengaluru, Karnataka – 560 025
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